Job Overview
Job Description
Requirements:
- proficient in English (Mandarin is a plus)
- Experience in managing various booking platforms, including Airbnb, Booking.com, and others
- Proven experience in hospitality or a similar role (supervisory experience preferred).
- Excellent communication and organizational skills.
- Strong problem-solving abilities and a customer-oriented approach.
- Ability to handle stressful situations calmly and professionally.
- Bachelor’s degree in Hospitality Management or related field (preferred).
Responsibilities:
- Supervise villa staff, including housekeeping and maintenance teams.
Conduct regular inspections to ensure villas meet cleanliness and quality standards.
- Resolve guest complaints or issues efficiently and courteously.
- Coordinate with the Guest Service team to manage bookings and check-in/check-out processes.
- Ensure inventory management of villa supplies and amenities.
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