Job Overview
Job Description
General Requirements:
1. High school diploma or equivalent; further education in Hospitality or a related field is a plus.
2. Previous experience in reservations, customer service, or a similar role is preferred.
3. Excellent verbal and written communication skills.
4. Proficiency in using reservation and property management systems.
5. Strong organizational skills and attention to detail.
6. Ability to work in a fast-paced environment and handle multiple tasks.
7. Problem-solving abilities to address guest inquiries and concerns effectively.
8. Familiarity with hotel room types, rates, and policies.
9. Flexibility to work in shifts, including weekends and holidays.
10. Positive attitude, patience, and a guest-oriented approach.
11. Team player mentality and ability to collaborate with other departments.
12. Professionalism and a strong sense of responsibility.
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