Job Overview
Job Description
Requirements:
- Proficient in English (Mandarin is a plus)
- Experience in customer service or hospitality (hotel front desk experience preferred).
- Experience in managing various booking platforms, including Airbnb, Booking.com, and others
- Excellent interpersonal and communication skills.
- Ability to multitask and handle high-pressure situations.
Familiarity with hotel management software (preferred).
Responsibilities:
- Welcome guests warmly upon arrival and assist with the check-in and check-out processes.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance teams to fulfill guest requests.
- Process guest payments and keep accurate records.
- Promote villa amenities and nearby attractions to enhance the guest experience.
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